Returns are acceptable if we are notified within 14 days from the day you receive the product. The original plastic bag packaging must be unopened. We must receive a picture showing that the original packaging is unopened. Return shipping is to be paid by the customer unless we have shipped the wrong product. Rarely, a bottle will be damaged in transit to the point where it is leaking. In that case, email a picture of the product still in the unopened plastic bag in the box. We will refund or replace the product at no charge. (firstname.lastname@example.org).
If returning: email us first. Shipping liquid fertilizers is not to be taken lightly. We've had a handful of leaking packages in the last 8 years. Getting a call from a Post Office isn't fun.
We package carefully, using padding and sealed bags to prevent leaks. By the time many packages reach customers they are pretty beat up. UPS and USPS aren't kind. Even returning an unopened package means returning a compromised package, which can possibly turn into a mess for which we can be held accountable.
Shipping and Backordering: We shop online just like you do. We are annoyed by the same things, such as marketing, shipping, and backordering "tricks". We price low, use discounted UPS rates, and if we are out of stock or have to backorder you will immediately be given the option to cancel your order for a full refund.
Due to credit card fraud and chargebacks we require "Ship to" and "Bill to" addresses to match the address on your card, along with correct zipcode and CVV numbers. In other words, First Data, our card processor, must give us a 100% clean bill of health before we can process your order. Truly sorry, but that is the world we live in.
We at HydroSystems have been gardening all our lives. Originally our focus was in refining the technology and methods of simplified and sustainable vegetable production. Almost 40 years ago we became interested in hydroponics as a way to bring intensive vegetable production to people who didn't have large garden areas or endless water supplies. The Urban Farm and Urban Farm Fertilizers are the result, a system of products that allow us to bring professional greenhouse technology to these people and to areas of the world with limited resources.
We no longer manufacture Urban Farms. Even though they were, and remain, great hydro systems, we couldn't sell enough of them. Fertilizers are another story........people began using our nutrients in their backyard gardens and raving about the results. That's when we made fertilizer manufacturing our business model, and it's worked out well for us. Thank you all.
Our contact information
UPS Real Time Shipping won't calculate above 150lbs. If your order shows no shipping charge then your order is over that. Please make two separate orders, or go ahead with your order and HydroSystems will contact you with Real Time shipping charges.
Refund, Returns and Cancellation Policies:
As stated above. Liquid fertilizers are a special category. As you'll notice, our bottles are packaged in sealed, padded boxes. It is imperative that a bottle of liquid fertilizer not leak on the trip. USPS and UPS get quite upset. We can't depend on a customer packaging a bottle correctly for a return. How many customers have heat sealers? Fortunately, a request for a return is rare, because many of our customers order based on all the positive comments they're read or heard. They know ahead of time that the product will be good.
*HydroSystems is not responsible for return shipping costs.